Yes, all our ceramic base tableware is crafted with high quality and designed to withstand everyday rigorous use. They are fully dishwasher, microwave, and oven safe. Additionally, our flatware is made of stainless steel and is specifically designed to be dishwasher safe.

Our tableware is dishwasher safe so you can pop them in your dishwasher and clean it like your other normal tableware. If you decide to handwash your tableware, avoid using the rough side of your sponge or metal sponges as it may scratch the surface of the glaze.

At Don Bellini, we take pride in crafting tableware that is suitable for restaurant and hotel use, as well as for home use. To achieve exceptional results, we utilize kaolin clay in the production of our porcelain ceramics. This choice of clay allows us to create aesthetically pleasing, durable, and versatile products that consistently meet the highest standards of quality and functionality.

Our products are manufactured in collaboration with renowned ceramic factories based in China, leveraging their expertise in producing high-quality porcelain. With a rich legacy of over 70 years in the industry, we have established strong partnerships with these trusted manufacturers.

The slight colour variations are a result of the hand-glazing and firing process, resulting in subtle colour differences depending on the batch.

Please be aware that our natural glaze may appear differently based on lighting conditions. We have included product images taken under different lighting to display color variations. Keep in mind that computer screens can vary in displaying colors accurately compared to the actual product.

If you have purchased from our Craftstone collection, the intentional brown markings and spots you see on the glaze are part of the unique design. Please keep in mind that all our tableware is partially handcrafted, resulting in slight variations between each piece, making them truly one-of-a-kind.

Caring for your porcelain tableware is relatively easy. Don Bellini porcelain is made for restaurants and hotels which means its can withstand rigorous everyday use. Treat it like your other high-end kitchenware and these will last you a very long time!

We currently only ship within Hong Kong SAR and Macau SAR. If you are interested in placing an international order, please contact us at retail@donbellini.com and we will get back to you if we are able to ship to you with a shipping quote.

Once your order has been processed, it should be delivered within 5 working days depending on the shipping option and your location. In the rare occasion that we are unable to ship within the usual time frame, we will contact you directly to notify you of any possible delays.

Depending on the shipping option you select at checkout, your order will be delivered either by a private delivery service or SF Express. We offer multiple shipping options to cater to your preferences and ensure a reliable and efficient delivery experience. Rest assured that regardless of the chosen shipping method, we strive to provide timely and secure delivery of your order.

If you have changed your mind and wish to cancel your order, we can assist you with that as long as the order has not been dispatched yet. In such cases, please contact us as soon as possible, and we will cancel the order and issue a full refund.

However, if your order has already been dispatched, there's no need to worry. You can still return the items to us for a full refund. Simply reach out to our customer support team, and they will guide you through the return process.

We strive to provide excellent customer service, so please don't hesitate to contact us regarding your inquiry. We are here to help and ensure your satisfaction with your shopping experience.

Our online retail store currently only ships to Hong Kong and Macau. We are working on expanding internationally and we may be shipping to your country in the near future. If you are interested in placing an order outside of Hong Kong and Macau, please submit a contact form with the country you would like to ship to and the products you would like to purchase and we will give you a quotation.

We're truly sorry to hear that your order arrived damaged. We understand how disappointing and frustrating this can be. But don't worry, we're here to help! Please kindly submit a replacement form here and our customer support team will assist you every step of the way. We'll make sure to resolve this issue and ensure that you receive a replacement for your damaged items as quickly as possible. Your satisfaction is our top priority!

If you have recently placed an order but haven't received a confirmation email, we recommend checking your junk mail folder as sometimes the email may end up there. In case you still cannot locate the email, please ensure that the payment for your order has been successfully processed.

If the payment has gone through and you are still unable to find the confirmation email, please feel free to submit a contact form or reach out to us directly at retail@donbellini.com. Kindly provide us with your order email address. We will also investigate any potential technical issues to ensure a smooth shopping experience for you.

Whether you run a small family-owned business or manage a chain restaurant, you may qualify for our trade pricing. If you are interested in placing a trade order, we kindly ask you to reach out to us directly at info@donbellini.com. To learn more about our trade offerings, please visit our dedicated trade website here. We look forward to assisting you and providing further information tailored to your trade needs.

We are always seeking new partnerships, both locally and internationally, to expand our network. If you are interested in becoming an official distributor, we invite you to apply here. We value the opportunity to collaborate with passionate individuals and businesses, and we look forward to reviewing your application.